Returns Policy

Please check our sizing charts carefully before making a purchase.

Contact us:

Call: +61 2 9699 2545 between 9.30am to 5.00pm Monday to Friday (AEST, Australian Eastern standard time).

Email: info@fireflyonline.com.au

RETURNS & EXCHANGES WITHIN AUSTRALIA

Returned items must be sent back within 10 days of receipt of purchase. Returned items must be received in their original condition and must not have been worn, damaged, washed, dry cleaned or altered. Returned items must still have swing tags attached.

How to Exchange/Return:

Please download our returns form here: Australia returns form

Send the items you wish to return to:

Firefly Web Returns Unit 9/23 Bowden St, ALEXANDRIA NSW 2015, AUSTRALIA

EXCHANGES: We’re not able to offer an exchange on orders, all returned items will be refunded or credited once they’ve been received by our warehouse. If you need a different size or colour of an item, then please place a new order.

FAULTY ITEMS: If you receive an item that is faulty or does not match up with the individual garment measurements please notify us by email info@fireflyonline.com.au with a photo of the fault. All faulty items can be returned for free. Once we have received your email with images we will send a return label for you to send the item back. Once we receive the garment back and confirm that it’s faulty we will send you a new item or a refund.

SALE ITEMS:  Items purchased on sale are final sale and cannot be returned or exchanged with change of mind.

 

RETURNS & EXCHANGES OUTSIDE AUSTRALIA

Returned items must be sent back within 10 days of receipt. Returned items must be received in their original condition and must not have been worn, damaged, washed, dry cleaned or altered. Returned items must still have swing tags attached.

Please download our returns form here: Rest of the World returns form

Send the items you wish to return to:

Firefly Web Returns Unit 9/23 Bowden St, ALEXANDRIA NSW 2015, ASUTRALIA

EXCHANGES: We’re not able to offer an exchange on orders, all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or colour of an item, then please place a new order.

FAULTY ITEMS: If you receive an item that is faulty or does not match up with the individual garment measurements please notify us by email info@fireflyonline.com.au with a photo of the fault. All faulty items can be returned for free. Once we have received your email with images we will arrange for our courier to pick up the item. Once we receive the garment back and confirm that it’s faulty, we will send you a new item or a refund.

SALE ITEMS:  Unless the garment is faulty all items purchased on sale are final sale and cannot be returned or exchanged with change of mind.

RETURN COSTS

 

 

For all customer and product enquiries, email info@fireflyonline.com.au or call on (+61) 02 9699 2545 between 9.00am to 5.00pm Monday to Friday (AEST, Australian Eastern standard time).